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Privacy Policy

Effective Date: January 1, 2026 Last Updated: January 1, 2026

Summary: We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our services.

1. Introduction

Prime Sales Agency LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primesalesagency.com (the "Site") or use our services.

We are based in the United States at 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110. As a company that serves clients globally, we comply with applicable data protection laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

By accessing our Site or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our Site and services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

  • Contact Us: Name, email address, phone number, company name, and message content when you fill out our contact form or request a discovery call.
  • Subscribe to Communications: Email address when you subscribe to our newsletter or marketing communications.
  • Become a Client: Business information, billing details, payment information (processed securely through third-party payment processors), and project-related information.
  • Participate in Surveys or Feedback: Responses and feedback you provide.

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

  • Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, links clicked, referring website, and navigation paths.
  • Location Data: General geographic location based on IP address.
  • Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies (see our Cookie Policy for details).

2.3 Information from Third Parties

We may receive information about you from:

  • Social media platforms when you interact with our content
  • Business partners and referral sources
  • Publicly available sources
  • Analytics and marketing service providers

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Our Services

  • Respond to your inquiries and provide customer support
  • Deliver the services you have requested
  • Process transactions and send related information
  • Manage your account and our business relationship

3.2 To Improve and Personalize

  • Analyze usage patterns to improve our Site and services
  • Personalize your experience based on your preferences
  • Develop new features and services
  • Conduct research and analytics

3.3 To Communicate with You

  • Send administrative information (service updates, security alerts)
  • Send marketing communications (with your consent where required)
  • Respond to your comments and questions
  • Send promotional offers and information about our services

3.4 For Legal and Security Purposes

  • Comply with legal obligations and regulatory requirements
  • Protect our rights, privacy, safety, or property
  • Prevent fraud and enforce our terms of service
  • Respond to lawful requests from public authorities

5. Information Sharing

We do not sell your personal information. We only share your data as described below.

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Hosting: Cloud infrastructure providers (AWS, Google Cloud)
  • Analytics: Google Analytics, Hotjar
  • Email: Email marketing platforms (Mailchimp, SendGrid)
  • Payment: Payment processors (Stripe)
  • CRM: Customer relationship management tools
  • Communication: Chat and support platforms

5.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Client data: Retained for the duration of our business relationship plus 7 years for legal and tax purposes
  • Marketing contacts: Until you unsubscribe or request deletion
  • Website analytics: 26 months (Google Analytics default)
  • Contact form submissions: 3 years
  • Legal records: As required by applicable law

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

7.1 GDPR Rights (EEA/UK Residents)

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restriction: Request limited processing of your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

7.2 CCPA Rights (California Residents)

  • Right to Know: Request information about data collection and use
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt-out of sale of personal information (we do not sell data)
  • Right to Non-Discrimination: Equal service regardless of exercising rights

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

8. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for data in transit
  • Encryption of data at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards such as:

  • Standard Contractual Clauses approved by the European Commission
  • Data Processing Agreements with our service providers
  • Certification under relevant frameworks where applicable

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify you via email (if you have provided your email address)
  • Post a prominent notice on our Site

We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EEA/UK residents: If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.